POSITION SUMMARY

Fulltime Customer Service/Billing Representative

Performs data entry of information to maintain database(s) through custom software. Ensures the accuracy, efficiency and retrieval of processed data. Processes all monthly billing. Proofs material entered as required and generates data reports as required. Provides effective customer service by utilizing excellent, in-depth knowledge of company products and programs.

ESSENTIAL FUNCTIONS
Performs data entry using word processing, spreadsheet or database commands and formats material as required.

Creates data directories/subdirectories for file and report generation retrieval purposes. Maintains paper and/or disk file of entered data.

Reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data and performs data verification routines in accordance with company procedures.

Interacts with departmental and other staff on matters affecting data makes recommendations for improvement or enhancement to job processes to ensure standards in data entry, collection and retrieval.

Processes batching for draft billing for all members with monthly credit card and checking/savings account billing.

Maintains administrative records of all current and outstanding accounts (i.e., account change forms, status reports, etc.)

Determines the status of delinquent membership accounts by recording available information and determines proper course of action (i.e., deletion and referral for further legal and collection action).

Contacts all members that have past due balances and establishes repayment arrangements.

Communicates pertinent information to all managers, staff and members as required.

Responds to escalated member issues forwarded by field operations. Resolves escalated issues using critical thinking skills and approved levels of discretion/empowerment.

Develops and maintains high level of knowledge of customer service inquiry, account maintenance and other internal systems.

Makes supervisor and senior management aware of any new or unusual developments regarding any and all member related or system related matters.

Compensation: $16-$18

In 1965, a small gym was founded on the shores of Venice Beach, California. Fast forward 55 years, and that humble establishment has blossomed into a worldwide fitness powerhouse known as Gold's Gym. With a presence on six continents and over 600 locations, Gold's Gym has achieved iconic status in the fitness industry. It's where legendary bodybuilders like Arnold Schwarzenegger, Lou Ferrigno, and Franco Columbu honed their craft, solidifying its reputation as the ultimate gym destination.

Gold's Gym boasts a culture with unparalleled recognition, with an impressive 96% aided brand awareness. Our journey to success is deeply rooted in our unique company culture, a blend of humility, dependability, and an entrepreneurial spirit, combined with boundless enthusiasm, collaboration, and creativity.

If this resonates with you, we eagerly anticipate receiving your application! Join the legacy today!

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PERKS

Discover the benefits of Gold's Gym SoCal Rewards, where your dedication to fitness pays off in more ways than one. With this program, you'll earn valuable perks for simply hitting the gym, referring friends, participating in group exercise training, and more. What's even better? These perks can be swiftly redeemed for instant rewards and impressive savings.

Use your accumulated perks to score branded swag and access select Gold's Gym services. Plus, unlock exclusive member-only discounts on top-notch merchandise, hotels, and other enticing offers. But the rewards don't stop there. By joining Gold's Gym SoCal Rewards, you'll gain instant access to fantastic deals on concert and sporting event tickets, movie tickets, theme parks, and much more.

EARN:
Accrue perks effortlessly through activities like gym visits, referring friends, and group-X training

REFER YOUR FRIENDS:
Spread the gift of fitness and reap the rewards! Invite your friends and family to embark on their fitness journey with the Gold's Gym SoCal family, earning yourself something enjoyable in the process.

REWARD YOURSELF:
After all your hard work, it's time to indulge in well-deserved rewards!

Visit WWW.GOLDSGYMSOCALREWARDS.COM to start reaping the benefits today.

Free Gym Membership

Opportunity for Advancement

Industry-Standard Compensation

Flexible Schedules

Fun Work Atmosphere

Future Opening: Customer Service/Billing Representative