Why is it great to work here?
Gold’s Gym is growing fast and looking for a Membership Services Manager to help us to provide world class service to our clubs and members by utilizing in-depth knowledge of company products and programs. We’ll challenge your skills, talents and abilities and reward your every success. Here is just some of the benefits you will get by being a Gold’s Gym employee:
- Work in a fun environment with great people
- Great benefits package that includes 401k, medical, vision and dental, free gym memberships and discounts
- Opportunities to grow within the company
What sets us apart from the rest:
- Dedication to our members’ successes and goals
- Integrity which creates life-long relationships
- Passion for people in the communities we serve
- Pride in what we do and who we are
- Leadership development (ongoing)
- Excellence in execution
- But most of all…. we are more than a gym; we are a family!!
We want talented individuals who:
- Have a positive, upbeat, and outgoing attitude
- Are passionate about hospitality and excellence for our members
- Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service
- Have fitness industry experience (preferred)
- Love to constantly learn and grow
When you come to work you’ll:
- Assemble and manage a fully engaged and high performing membership team that aligns with company initiatives and culture.
- Ensure that project/department milestones/goals are met and adhere to approved budgets
- Enforces all club rules, policies and promotes proper execution of all procedures.
- Keep the club fully staffed through review of applications, interviewing making hiring recommendations to the general manager.
- Manage membership sales generation for their facility
- Develop and monitor monthly, quarterly and annual metrics including employee retention and satisfaction
- Train staff to generate leads/new business through member promotions, leads, referrals, and guest passes.
- Manage employee’s performance by coaching, and creating a healthy, positive working environment.
- Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals.
There are some MUST HAVES:
- Ability to use sound business judgment and have strong analytical skills
- Ability to effectively communicate with constituents
- Effective listening skills
- Effective delegation and follow-up skills
- Effective planning and organization skills
- Demonstrates ability to create a positive environment
- Demonstrates willingness and openness for self-development
- Ability to identify and use resources to improve overall operations
- Strong leadership qualities coupled with excellent motivational, communication and team building skills will make you an ideal candidate for this position.
- College degree preferred
- Current CPR Certification is required.
This role requires the ability to move and lift up to 35 lbs. Standing, sitting, or walking for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required
ASK YOURSELF IF YOU HAVE WHAT IT TAKES….. COME BE APART OF THE LEGACY TODAY!
Gold’s Gym provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to
Position Scope:
The GOLD'S STUDIO Head Coach will lead members in a group environment, through a pre-arranged format of exercises designed to enhance overall fitness, strength and endurance, while ensuring that the safety of the members is not compromised. The GOLD'S STUDIO Head Coach will also serve as a resource to educate members on various aspects of fitness. They will also train and equip any other GOLD'S STUDIO coaches to help them grow and develop as a coach. They will be responsible for running all aspects of the GOLD'S STUDIO program at their club.
GOLD’S STUDIO COACH // RESPONSIBILITIES
PRE-CLASS
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ARRIVAL / DEPARTURE : Arrive at class location 15 minutes (30 for CYCLE) ahead of scheduled start time to be available to interact with members, answer questions, inquire about their fitness progress, and introduce and orient new participants.
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KNOWLEDGE OF MEMBERS : GOLD'S STUDIO Coaches should know their participants on an individual basis and have a good sense of their fitness capabilities. They should know their strengths and weaknesses and be able to scale a workout to fit every member in their class.
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BASECAMP: Log into Basecamp before class to view coaching videos, workout tips, ask questions, and see community feedback for the day’s workout.
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UNIFORM : GOLD'S STUDIO Coaches should wear an approved GOLD'S STUDIO Coaching shirt. Shorts or pants should not prohibit participants from seeing proper form, alignment, and movement of the body. However, clothing should not be revealing in an inappropriate manner. GOLD'S STUDIO Coaches should wear GOLD'S STUDIO branded attire. Proper footwear should be worn at all times.
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MUSIC
- Avoid music with offensive language.
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EQUIPMENT :INTRA-CLASS : Ensure all equipment is functioning correctly.
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WELCOME : Introduce yourself and the format of the class. Inquire if there are any “first-timers” in the group and if so, assess their fitness level in as private a manner as possible.
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COMMUNICATION: Make sure all verbal instructions are clear and that the volume and overall atmosphere is conducive to hearing, teaching, learning and having fun.
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ENGAGE: Continually engage with the athletes to ensure all participants are using correct form. Offer variations of the routine to accommodate all fitness levels. Create a motivational and fun environment for all participants.
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PERSONALIZE : Scale the workouts for each individual member as needed for that day.
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POST-CLASS: Teach and Coach the workout as given on Basecamp. Nothing (outside of scaling) is to be changed with regards to the workout without approval from the Head Coach or the STUDIO support team. If you have a question about the workout, please post the question in the appropriate section on Basecamp.
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FEEDBACK : Stay 15 minutes after class to talk to new people, get feedback from existing members about the class, and make sure to post feedback about the workout on Basecamp, etc.
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CLEAN :Make sure room is in order for the next class to begin. Make sure all the equipment is clean and all the floors are clean for the next class.
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ENGAGE
- Program Development Responsibilities: OUT OF CLASS RESPONSIBILITIES
- Answer any questions/concerns participants may have. Solicit feedback from participants about the class.
- Achieve monthly goal for driving guests into the GOLD'S STUDIO classes.
- Achieve monthly goal for signing up new members.
- Achieve monthly goal for selling Onramps and Skill Sessions. These Goals are to be set and tracked by the GM and FM. Additional Responsibilities
- Ensure every members’ Benchmark Workout results are tracked.
- Engage and follow-up on all current and prospective GOLD'S STUDIO members by calling and emailing them at least one time per month.
- Make sure that class begins and ends promptly. If necessary, make adjustments to the flow of the class to ensure adherence to the schedule.
- In the event that a GOLD'S STUDIO Coach cannot fulfill a scheduled class, it is his/her responsibility to find a qualified/approved substitute and notify the Fitness Manager/General Manager if there is a problem finding a substitute.
- Attend all required staff meetings as necessary.
- Give feedback and comment on news and ideas on Basecamp.
- Prepare any incident and/or witness reports as necessary in the event of accidents.
- Maintain a positive and professional attitude towards his/her responsibilities, fellow employees, and members.
- Complete weekly action items as assigned by FM, GM.
