Position Summary:

The Front Desk Manager will lead, direct and controll all facets of front desk and Kid's Club orperations with an emphasis on member service and overall gym administration.

Major Responsibilities:

Management/Leadership Duties

• Ensure that all employees are wearingproper uniform attire and nametags.
• Budgets and schedules Front Desk staff coverage.
• Conduct monthly staff meetings with these departments.
• Manage and motivate Front Desk Associates And Kid's Club Associates to emphasize superior customer service.
• Manage Front Desk Associates and Kid's Club Associates to ensure policies and procedures as outlined in the Gym Operations Manual and Kid's Club Operations Maunal are followed at all times.
• Position is a scheduled front desk position in addition to supervisory duties. Exception is that this incumbent will be scheduled to work during peak hours.

Operations Support

• Ensures that Front Desk and Kid's Club are functioning according to Policy and Procedure.
• Manages and controls all front desk binders according to Policy and Procedure.
• Manage Daily Activity Log and all logs associated with each department.
• Ensures front desk staff correctly enters information  into Memeber Service Log.
• Directs and controls all gym walk-thru's with potential customers.
• Manages the UP's system.
• Communicates with GM for the Region regarding ways to improve Front Desk and Kid's Club operations.
• Oversees "Lost and Found" items and their storage.
• Responsible for making periodic cash deposits to avoid too much cash in registers.
• Inspect cash register drawer counts and complete after-shift reports.
• Responsible for the control of cash deposit by assisting the GM with ensuring the daily deposit is made on time. 
• Properly manage and maintain operational and payroll budget. 

Retail Management

• Manage and support retail,concession and tanning sales and promotions.
• Orders all concessions.
• Conducts daily and month-end retail and concession inventories.
• Inventory Control to include locking up storage, receiving and reconciling incoming merchandise.
• Must maintain the target profit margin for the Gym on all retail sales.

HR/Payroll

• Hires, trains and supervises all Front Desk Associates.
• Responsible for completing HR paperwork for Front Desk Associates prior to new hire orientation.
• Works with the GM on payroll processing and other HR issues for the Gym.

Administrative

• Attends required training and management meetings.
• Maintains mothly Front Desk staffing schedules

Qualifications & Requirements

• Be self-motivated and have strong organizational and management skills.
• Possess thorough understanding of company mission, regional goals and missions, and how his/her facility will participate in these areas.
• Exhibit a superior sense of customer service at all times.
• Must be knowledgeable Company policies and enforce them accordingly.
• Possess good leadership abilities.
• Must have positive attitude and be able to motivate staff in a positive manner. 
• Must promote team spirit in the workplace.
• Possess strong motivational, communication, team building and training skills.
• Excellent communication, organzation and customer service skills.
• Understanding of basic cash procedures.
• Ability to handle challenging customer issues with patience, tact, and professionalism. 
• Must have a high level of professionalism, honesty, intergrity, and work ethic.

Assigned Hours

• 40 hours per week, Monday to Friday.
• May need to work additional hours to complete assignments as requested.