Assistant Manager
Full Time • Kennewick
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Position Overview
The application period will end on March 1st. Following this date, we will begin interviewing candidates for the position.
The application period will end on March 1st. Following this date, we will begin interviewing candidates for the position.
Description
The Assistant Manager (AM) is responsible for ensuring that all departments and areas run efficiently, are consistently clean and friendly, and perform at a high level. The AM will be the on-site manager, handling the day-to-day operations of the entire club and effectively managing its employees and members. The AM must be sales-driven and hire and develop team members who will help the club achieve high sales levels with excellent customer service. The AM will be a role model for the company's values and culture.
Responsibilities: Member Experience
- Deliver exceptional gym member experience
- Oversee member experience within the gym and lead by example
- Provide and maintain the highest level of customer service to our members
- Provide effective decision-making regarding customer service issues to provide a positive member experience
- Ensure our members receive the best fitness experience by walking the gym floor and assisting members when needed
- Manages member feedback of gym
Responsibilities: Team Member Experience
- Deliver exceptional team member experience
- Hire, train and schedule all gym-level staff
- Trains and develops front desk team members and/or frontline team members regarding all standard operating processes involving member acquisition and onboarding
- Manage and evaluate the performance of all gym team members
- Oversees team member bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline
Responsibilities: Gym Management
- Facilitate and monitor company-wide initiatives
- Ensure facility is clean and operationally sound & assist in organizing weights and inspecting equipment to ensure it is in working order
- Effectively manages the operations of the gym, including managing gym-controllable inventory and assets
- Be an ambassador of your gym by promoting and staying aware of your gym's social media and digital presence
- Understands budgeting, inventory, payroll, labor management, and facilities maintenance
- Have business acumen that includes an understanding of the competitive landscape and community around the gym
- Stay aware of all job postings for your gym, and ensure interviews are performed on a consistent basis to prevent any open positions in operations or fitness
Qualifications
- Minimum of three years of management experience.
- Promotionally-oriented and have the ability to direct sales through company-required outreach programs
- Strong customer service orientation with proven results
- Understanding of performance metrics, including P&L, revenue, budgeting, inventory, payroll, cost controls, and facilities maintenance
- Excellent verbal and written communication skills
- Open, participative leadership style and drive for excellence
- Strong work ethic, integrity, and professional demeanor
Work Schedule – 40 hours per week (typical)
The schedule will vary based on the time of year, staffing, and company needs. Some weekends, as needed.
The typical schedule will be 9 am -6 pm, M-Th, and 9 am – 4 pm on Friday, with a one-hour break.
The schedule may vary, and shifts may include hours at any time the club is being operated.
Covering shifts if needed. Extra hours for events or projects.
The AM may also need to occasionally answer texts or phone calls on days off due to situational emergencies.
Compensation: $55,000.00 - $60,000.00 per year
What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.
We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.
If this feels like you, we can't wait to get your application!
(if you already have a resume on Indeed)
Or apply here.
Free Gym Membership
Opportunity for Advancement
Industry-Standard Compensation
Flexible Schedules
Fun Work Atmosphere