The IT Desktop Support Technician at Gold's Gym is a hands-on technical role responsible for maintaining and supporting the end-user computing environment across all Gold’s Gym SoCal locations. This includes desktop and laptop computers, point-of-sale (POS) terminals, printers, networking peripherals, and a wide range of fitness business-specific applications. The technician is also responsible for Tier 1 troubleshooting, account management, and contributing to the stability and security of IT operations in a dynamic, multi-location fitness organization.
Gold’s Gym employee:
- Great benefits package
- John Hancock 401k
- Aflac Supplemental Insurance Options
- free gym memberships and discounts
- Opportunities to grow within the company
This role requires professionalism, excellent customer service skills, technical competency, and the ability to prioritize and resolve issues independently or in coordination with the broader IT team. ROLE IS TRAVELING- MUST BE ABLE TO TRAVEL TO EACH LOCATION.
Essential Job Functions
- Deploy, configure, and maintain Windows 10/11 workstations and laptops using company-approved golden images.
- Provide on-site and remote technical support to club staff, regional teams, and corporate employees.
- Support systems including Microsoft 365, SharePoint, Teams, FortiClient VPN, Box, Adobe, HubSpot SSO, and ABC DataTrak.
- Assist with onboarding/offboarding procedures, including provisioning accounts through ManageEngine AD Manager and assigning licenses and distribution lists.
- Maintain and troubleshoot POS stations, scanners, receipt printers, label printers, and membership kiosks.
- Monitor and resolve tickets in SolarWinds Service Desk, escalating issues as appropriate.
- Support endpoint security tools and ensure compliance with Microsoft Defender and exposure management policies.
- Participate in weekly equipment audits and enforce IT asset control protocols.
- Maintain network connectivity at the club level, working with managed switch hardware and escalating broader WAN issues to the network team.
- Travel frequently to local gyms for deployments, maintenance, or user support.
- This position requires occasional evening or weekend support during critical system maintenance or emergency outages. A strong sense of ownership, accountability, and attention to detail is essential.
Required Skills & Qualifications
- Strong knowledge of Windows desktop environments, Microsoft 365, and Active Directory.
- Basic understanding of DNS, DHCP, TCP/IP, LAN/WAN troubleshooting.
- Familiarity with helpdesk ticketing systems (preferably SolarWinds) and remote management tools.
- Working knowledge of endpoint management, antivirus, patching, and imaging.
- Excellent interpersonal skills, ability to document work clearly, and communicate technical issues to non-technical staff.
- Ability to lift and move equipment (PCs, monitors, printers) as needed.
- Review and resolve assigned IT support tickets with proper prioritization.
- Ability to affectively update device inventory and ensure accuracy in asset management.
- Knowledge of how to deploy scheduled software updates and patches.
- Check and update documentation, procedures, and local club IT checklists.
- Reimage PCs and laptops as needed using standardized images.
- Perform club IT health checks (connectivity, POS, printing, kiosk functionality).
- Participate in IT team meetings and submit reporting on support trends and challenges.
This role requires the ability to move and lift up to 35 lbs. Standing, for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required
ASK YOURSELF IF YOU HAVE WHAT IT TAKES….. COME BE APART OF THE FAMILY LEGACY TODAY!
We Celebrate Everyone!! Gold’s Gym SoCal and all its affiliated clubs are an equal opportunity employers. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law
In 1965, a small gym was founded on the shores of Venice Beach, California. Fast forward 55 years, and that humble establishment has blossomed into a worldwide fitness powerhouse known as Gold's Gym. With a presence on six continents and over 600 locations, Gold's Gym has achieved iconic status in the fitness industry. It's where legendary bodybuilders like Arnold Schwarzenegger, Lou Ferrigno, and Franco Columbu honed their craft, solidifying its reputation as the ultimate gym destination.
Gold's Gym boasts a culture with unparalleled recognition, with an impressive 96% aided brand awareness. Our journey to success is deeply rooted in our unique company culture, a blend of humility, dependability, and an entrepreneurial spirit, combined with boundless enthusiasm, collaboration, and creativity.
If this resonates with you, we eagerly anticipate receiving your application! Join the legacy today!
