Gold’s Gym SoCal is seeking a dynamic and results-driven Personal Training Operations Director to oversee the operational excellence of the Personal Training department across all locations. This high-impact leadership role is responsible for ensuring smooth execution of all training services, coaching best practices, staffing, compliance, and the overall member experience. This role will work in close partnership with the Personal Training Sales Director and VP of Fitness to implement initiatives that drive department growth, consistency, and performance.
What’s in it for you?
- Competitive salary and bonus structur
- Comprehensive health and wellness benefits
- Retirement savings plan
- Employee discounts on gym memberships and personal training services
- Opportunities for professional development and career advancement
The Personal Training Operations Director will have the following responsibilities:
- Oversee all operational aspects of the Personal Training department across all company locations.
- Ensure consistency in service delivery, coaching standards, and client experience.
- Partner with the VP of Fitness to align operational strategy with company goals and member expectations.
- Work closely with the Personal Training Sales Director to ensure revenue-driving activities are fully supported operationally.
- Lead, coach, and support Personal Training Managers and staff in delivering high-quality training services.
- Establish and execute a cadence of daily, weekly, and monthly follow-ups to maintain alignment, execution, and accountability.
- Analyze operational gaps, identify the root causes of underperformance, and develop clear action plans to address them.
- Foster teamwork, communication, and camaraderie between all locations to promote a strong, unified culture.
- Oversee compliance with safety protocols, company policies, and certification requirements.
- Support hiring, onboarding, scheduling, and retention of top-tier personal training talent.
- Monitor key metrics related to client sessions, trainer utilization, and member satisfaction.
- Create and uphold a culture rooted in professionalism, accountability, and continuous improvement.
Requirements:
- MUST HAVE FITNESS EXPERIENCE – GENERAL MANAGER ROLE OR HIGHER IN THE FITNESS DEPARTMENT FOR AT LEAST 3 YEARS
- Minimum of 3–5 years' experience managing or consulting in a multi-unit, full-service business, preferably in the fitness industry
- Proven track record of success in managing operations and staff in a high-performance environment
- Proficient in managing a P&L in a related industry
- Experience in developing and executing scalable, innovative operational strategies
- Strong leadership skills with experience managing diverse and senior teams
- Passionate and knowledgeable about the fitness industry
- Comprehensive understanding of the Personal Training business and client service standards
- Bachelor’s Degree required; MBA or relevant industry experience preferred
- References required with all resumes
This role requires the ability to move and lift up to 35 lbs. Standing for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required.
ASK YOURSELF IF YOU HAVE WHAT IT TAKES… COME BE A PART OF THE FAMILY LEGACY TODAY!
We Celebrate Everyone!
Gold’s Gym SoCal and all its affiliated clubs are equal opportunity employers. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike.
In 1965, a small gym was founded on the shores of Venice Beach, California. Fast forward 55 years, and that humble establishment has blossomed into a worldwide fitness powerhouse known as Gold's Gym. With a presence on six continents and over 600 locations, Gold's Gym has achieved iconic status in the fitness industry. It's where legendary bodybuilders like Arnold Schwarzenegger, Lou Ferrigno, and Franco Columbu honed their craft, solidifying its reputation as the ultimate gym destination.
Gold's Gym boasts a culture with unparalleled recognition, with an impressive 96% aided brand awareness. Our journey to success is deeply rooted in our unique company culture, a blend of humility, dependability, and an entrepreneurial spirit, combined with boundless enthusiasm, collaboration, and creativity.
If this resonates with you, we eagerly anticipate receiving your application! Join the legacy today!
