Front Desk Retail Sales Manager Rock Hill, SC

Front Desk Retail Sales Manager

Full Time • Rock Hill, SC

Operations Manager

Management/Leadership Duties:

  • Manage Operations team to ensure policies and procedures are followed at all times
  • Manage and oversee front desk sales and dollar per check-in
  • Order and keep accurate inventory of products 
  • Hires, trains and supervises operations team members for the front desk
  • Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues
  • Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time
  • Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists
  • Works in cooperation with GM to manage/process cancellations following procedures in place to retain member
  • Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner
  • Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline

Operations Support:

  • Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes
  • Directs and controls all gym walk-thrus
  • Communicates with GM regarding ways to improve front desk operations
  • Responsible for communicating and following cash management procedures
  • Manages the retail sales procedures for the gym.

Job Qualifications:

  • Excellent communication, organization and customer service skills
  • Understanding of basic cash procedures
  • Basic computer skills
  • Ability to handle challenging customer issues with patience, tact and professionalism
  • Excellent training skills
  • Excellent leadership and management skills
  • Current CPR Certification

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Free Gym Membership
Opportunity for Advancement
Industry-Standard Compensation
Flexible Schedules
Fun Work Atmosphere