Operations Manager
Management/Leadership Duties:
- Manage Operations team to ensure policies and procedures are followed at all times
- Manage and oversee front desk sales and dollar per check-in
- Order and keep accurate inventory of products
- Hires, trains and supervises operations team members for the front desk
- Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues
- Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time
- Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists
- Works in cooperation with GM to manage/process cancellations following procedures in place to retain member
- Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner
- Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline
Operations Support:
- Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes
- Directs and controls all gym walk-thrus
- Communicates with GM regarding ways to improve front desk operations
- Responsible for communicating and following cash management procedures
- Manages the retail sales procedures for the gym.
Job Qualifications:
- Excellent communication, organization and customer service skills
- Understanding of basic cash procedures
- Basic computer skills
- Ability to handle challenging customer issues with patience, tact and professionalism
- Excellent training skills
- Excellent leadership and management skills
- Current CPR Certification
What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.
We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.
If this feels like you, we can't wait to get your application!
(if you already have a resume on Indeed)